- Overview benklo.shop is a website providing services all over India and sending you incredible lovely gifts at your doorstep. All products, services and information displayed on benklo.shop are to put forward your order that you buy which shall be subject to the terms and conditions as listed below.
Product specifications, including weight, size and colour, are approximate. Visual representations on the website may exhibit slight variations from the actual product. Loving Crafts will endeavour to maintain close conformity with provided images and descriptions. All products and services are provided without warranties, expressed or implied, and benklo.shop disclaims all warranties to the maximum extent permitted by law.
2. Change Billing/Shipping Details
For corrections to incorrect mobile numbers or shipping/billing details, please contact us at +91 8100192791 (call or WhatsApp) prior to product dispatch.
3. Pictures/Photographs Validations
High-definition photographs are required for product customization to ensure optimal output quality. Customers are requested to consult the image guidelines outlined in the product description before uploading images. We are unable to provide individual notifications regarding image suitability; therefore, adherence to the provided instructions is mandatory.
4. Product Addons
Please note that the printed price on the product may differ from the website price (www.benklo.shop) due to processing and shipping considerations. Add-on items, if selected, are limited to a default quantity of one per product type; website images are for illustrative purposes only. Damaged add-ons during transit will be replaced or refunded according to our terms and conditions.
5. Complaint regarding product
We are committed to resolving any defects in our products. Please contact us to facilitate a satisfactory resolution. Replacement processing may take 10-15 business days. Returns are not permissible for products that have been tampered with, are in a used condition, or are returned with damaged packaging. To address any complaints or issues related to your order, please contact benklocraft@gmail.com within 24 hours of receiving the shipment.
6. Cancellation/Refund Policy
Orders cancelled after payment are subject to a 6% processing fee on the overall order price. Refunds are not available for personalized items in production or shipped. To ensure timely delivery, we initiate production within a few hours of order placement. If You want to cancel your oder, please call or WhatsApp +91 8100192791 within 12 Hours.
Orders can be cancelled for a full refund (excluding 4% processing fee) only if we are notified before the production or processing of your order has commenced.
Please be advised that payment is non-refundable if the parcel is refused or not accepted at the time of delivery.
7. Privacy
We are committed to maintaining the confidentiality of your personal information. All data provided will be used exclusively for order processing by authorized staff and will not be shared with third parties without your explicit consent.
8. You Agree and Confirm
Customers are advised to ensure the accuracy and completeness of delivery information provided. Any discrepancies leading to a return and subsequent reshipment, the customer shall be liable for any associated delivery charges. For damage claims, an unboxing video is mandatory and must be forwarded to our official WhatsApp number (+91 8100192791) or email address (benklocraft@gmail.com). Please be advised that BENKLO (www.benklo.shop) assumes no liability for delivery delays attributable to courier or postal services.